Frequently Asked Questions
We’re here to guide you. How can we help? If you don’t find answers to your questions here, send a mail to firstname.lastname@example.org
- For Gift Receivers
- For Gift Givers
Why Hridei is for you?Why should I use the gift registry?Hridei gift registry, assists you to create and communicate your gift preferences to the wedding guests. Hridei gift registry also gives you the opportunity to desire and receive aspirational gifts with the group gifting feature.What are the benefits of using the registry?
There are several benefits of using the registry1. You feel happy and satisfied that you are in control and will receive gifts that you desire. You personalize and customize to your choices.2. The registry gives you the opportunity to desire and receive aspirational gifts under our Group Gifting feature3. You don’t have the onerous task of storing or returning unwanted gifts for future use. Duplicate or mismatched gifts are a thing of the past.4. Guests can gift you in a matter of moments; click and give, so convenient and simple.5. No hassle for you or your guests who arrive at the wedding destination with gifts and don’t have to keep holding them till the time they get to meet you and wish you. No lost or misplaced gifts at venue.6. On the wish zone page all invitees can participate in the conversations and get to know and bond with each other7. Guests can shower you with their blessings on the social page8 Guests who cannot attend can still give and also participate in the social play.9. All giftors are guaranteed to be thanked.10. Once you register for the first time then you do not have to register again and it becomes easier and faster each time.11. You get total visibility to your relationships of giving and receiving over a lifetime.
Why agonize if you can organize with Hridei?Will my guests feel that I am soliciting gifts?On important life occasions gifting is normal social practice. Friends and loved ones do not want to give the wrong gift. They do not want to give the wrong gift to the detriment of a valued relationship. Giving cash is commercial and devoid of remembrance. A gift registry is welcomed by all. Across the world, such as in the US, 99% of weddings use wish list registries.Can my guests living abroad also gift me through my registry?Yes they too can use the registry to not only gift you, they can also participate in the conversations on the social page and feel part of the festivities leading up to the event. This way when folks gather they already know each other a unique relationship builder of Hridei.
How Hridei worksWhat is a gift registry?A gift registry is an elegant way of sharing one’s wish list with family members and friendsHow is a registry created?Simple you select items from the online offerings and add them electronically to your wish list page.Who should register?The person who desires to share his/her wish list should register. In case of a wedding the groom and the bride should register jointly. Sometimes the registrant may do it on behalf of the honoree such as an anniversary celebration.How will my friends and family members learn about my registry?Once you upload the email id’s of your friends and family members Hridei will send them an email linking them directly to your registryWhat is “group gifting”?This feature enables you to add an expensive item which you desire and with the functionality available in Hridei registry several invitees can come together to give you that gift, which otherwise would not have been possible for you to either buy it yourself or be gifted by an individualHow does this work?When you create your wish list you will be asked to identify items that you wish to be added to the group-gifting category. You will also be asked to rank them priority wise. Only one item will be live at any point of time. Invitees will add the amount that they wish to and once the entire amount is added this item will be closed and a next item in the ranking in the group-gifting will open. This will carry on till all items in the group-gifting list are completed. You can also exercise the option of having other smaller items open in the general categoryWhat happens if the product remains partly unpaid?In the group-gifting items sometimes it may happen that the entire amount is not completed. In such a scenario Hridei will have a gift certificate issued to you so that you can buy an item of your choice from the same retailerHow do I decide what products should be on “Group-Gifting”?Typically people add aspirational products to the group-gifting category. These are items that are expensive and beyond the means of being gifted by a single individualCan I add products to my registry from other websites?We recommend that you add items that you access from our gallery. This has been done to ensure that you get the products that you have chosen and not some fake/defective products. Hridei will keep adding new product categories after they have vetted the vendors. Avoid situations where you ask the giftor to send you a questionable item.How will the products be delivered to me?The products will be delivered by courier to you in the same way as all e-commerce companies do currentlyHow will I know who has gifted what product?Hridei will provide you the identity of the person/s who gift you the productsWho will be responsible for the product warranties?Product warranties will be the responsibility of the manufacturer of the products. Hridei will not be responsible for the sameWhat happens if the event for which I have created my registry gets cancelled?Vendor return policies for items which have been delivered will apply. Any credits will accrue to the benefit of the registrant who will be responsible for transferring them back to the giftor.
RegistrationWho is the primary registrant?The primary registrant is the person who is celebrating the event or a designee organizing the event for the honoree.Who should be the co-registrant?Co registrant can be your friend or a relative. In case of a wedding the registrant can be the bride and the co registrant the groom or vice versaWhy is a co-registrant important?It is a beneficial feature of Hridei because in the case of a wedding the groom and the bride will not be intimately familiar with the invitees from the other side.Do I have to register again for creating a different registry?No once you have registered for the first event you do not need to register again for the next event. You can go ahead and create your new wish list for a new event. It becomes faster and easier each time you use it.How often can I modify information on my account?As many times as you desire
GalleriaHow do I add products to my registry?Download the “Hridei Add it” Button to your browser bar and click when you are on product site.The price of the product will be applicable till when?The price ruling on the date the full payment is made will be considered as final. Say you have created a registry on the 5th of April. The price for item A was Rs 3000. On say 30th April a guest sees the wish list and pays for it through the credit card. The price ruling on that day will be considered the actual price. In case the price has become Rs 2750 the guest will pay Rs 2750. In case the price becomes Rs 3250 the guest will have to pay Rs 3250. The same will be applicable for the items in the group-gifting categoryWhen I booked the product there was a discount on the price, but today after sometime the discount has been withdrawn. Why?This has happened because this item remained unpaid during the discount periodFor how long are the prices held?The price ruling on the day of the final payment is the actual priceWho are the companies whose products will be available to me for my registry?Currently we are offering products and services from Satya Paul, Croma, Maspar, FCML, Taj Hotels, Kuber Box. More companies are being vetted carefully and then will be added to the curated list.Before adding a product to my registry can I go and check the product at the store?Hridei always recommends that you first see the product before you add it to your wish list if you have any doubts. Especially for the more expensive products.
WishlistHow many items should I have on my wish list?The number of items in a wish list will depend on how many guests/families you will share the wish list with. At a minimum you should have one item per guest that you invite.What are the items I should have on my list?For a wedding you may want to add items that you may require to set up a new house. If you already have all items required for setting up a home you may want to add some aspirational products.What should be the value of total gifts that I should have on my registry?It can be any amount. What matters is that you have gifts from all price ranges.How will I know when a guest selects and closes the transaction?You will see it on the Wish list as a closed item. You will also receive a confirmatory email stating that the item has been closed.Once a product has been paid for can I modify it for another product?No, once a product has been paid for you will not be able to modify the registry for another productHow do I decide how many products should be on my registry from a particular price band?You are the best judge in absolute terms but relatively you should consider creating five bands. The top band should be no more than 5% the second band should be 10% the third band should be 15% the fourth band should be 20% and the fifth band should be 50%.Should I have more of lower value items on my registry or should I have few items of higher value?Both. The higher value items should be classified as pooled gifts.
Inviting my honored guestsHow do I share my wish list with my family and friendsOnce you finalize you click and Hridei will send the emails with the link to your wish list by email. You will have to upload the email id’s on the “my guest” page of our website. In addition you can send the link through the wedding cardHow will I know if my guest has received the mail/SMS?In case the email sent by us bounces back we will inform you. In case the SMS is not delivered we will inform youWill you send a reminder to the guests if they have not visited my registry?Yes we will send the reminder to your guestsWill you send a thank you note from on my behalf after the guest has paid for the product?Yes we will send a thank you card to your guests once they have completed the transaction
Shopping Cart and Payment GatewayIf my giftor cancels his payment how will the refund be routed to me?Gifts once given cannot be cancelled or taken back. Any customer cancellation after the sale will be a disputed item between the donor and the merchant.Can my guest make cash payment at the store?No, he will have to make the payment online
Hridei Unqualified GuaranteeWhat does Hridei guarantee?By only making products available from a curated list of partners we ensure that the products and fulfillment service are of the highest standards.Does Hridei take the guarantee on the product quality?No Hridei does not take guarantee of the quality of the productsWill Hridei be responsible for the warranties on products?No Hridei will not be responsible for the warranty. The manufacturer will be sole responsible for the warranties. Please read the warranty policy of the partner for detailsWho do I get in touch with in case the product is damaged?You will have to get in touch with the partner who has delivered the product.
Information and TrackingHow will I know what progress is happening on my registry?By visiting the page “my wish zone” you will be able to see the progress. You will be able to see which products have been paid for, which items are still open and also the status of the group gifting itemsIf my spouse modifies my registry will I get a notification?No the registry cannot coordinate the registrants themselves.How will I get to know if the price changes of a particular product on my registry?Recommend that you periodically check the wish list and visit the product pageIf a particular item goes out of stock how will I know about it?Hridei will track and provide notification.
Who we are?Who are the people behind Hridei?A global CEO level executive; two of India’s leading operational executives, one Harvard Business School student, one PhD student at Carnegie Mellon University, a leading US based creative art designer, Amicus Infotech web design.What is Pinata?A corporate holding entity whose mission is that business should be fun.What are the values Hridei stands by?The Mahabharata says, “Friends are the sweetest gifts in Life. When good friends give even the smallest of gifts they become vast by the power of love. The purest gift is given from the heart to the right person at the right time at the right place.” At Hridei we celebrate Life’s gifts of relationships.
How do I find a registry?There are 2 ways. You can search And the other way is by clicking on the link in the mail sent to you by your relative/friendIs my personal information safe?Yes, it is completely safe. Hridei will not share any personal information with a third partyIs my credit card information secure?Hridei does not store any information about your debit/credit card. Hridei has tied up with companies who follow international and national practices on keeping the information secureWho will be responsible for the warranties on the products?No Hridei will not be responsible for the warranty. The manufacturer or service provider will be solely responsible for the warranties. Please read the warranty policy of the partner for detailsHow will the gift receiver know how much I have contributed to the Group Gift?Hridei will provide the details to the gift receiverHow will I know whether the product has been delivered?You will get an email or SMS message from the company whose product/service you have giftedCan I cancel my order after I have made the payment?This will depend on the company whose product/service you have gifted. Please read their policy on this from their website