Frequently Asked Questions

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  • For Gift Receivers
  • For Gift Givers
  • Why Hridei is for you?

    Why should I use the gift registry?

    Because it helps you select and communicate your gift preferences to the wedding guests. It gives you the opportunity to receive gifts of your choice and avoid unwanted gifts.

    What are the benefits of using the registry?

    There are several benefits of using the registry

    1. It gives you the joy of receiving gifts that you desire. You can personalize and customize your gift choices.
    2. You can even desire and receive aspirational gifts facilitated by our ‘Group-gifting’ feature.
    3.  You are not saddled with unwanted gifts, taking up precious storage space in your home. 
    4. Guests don’t have to go to crowded markets and hunt for suitable gift for you. Now they can sit at home and give you something that you will cherish.
    5. Guests can gift you in a matter of seconds; click and give, so convenient and simple.
    6. Easy and convenient for both you and your guests.
    7.  The registry can provide a social platform for the invitees, connecting you with them.
    8. Guests can participate in the wedding festivities even if they are unable to attend  by interacting with one another on the registry platform and/or give gifts.

    Why agonize if you can organize with Hridei?

    Will my guests feel that I am soliciting gifts?

    On important life occasions, gifting is a normal social practice. Friends and loved ones do want to give the right gift, adding value to the relationship. Giving cash is commercial, devoid of emotion and leaves no memories. On the contrary, a gift registry is exciting and practical for both parties. 

     

    Can my guests living abroad also gift me through my registry?

    Sure, they can use the registry to not only gift you, but also be a part of the festivities leading up to the event. This way when guests gather, they already know each other because of the amazing relationship building platforms that hridei.com provides.

    How Hridei work

    What is a gift registry?

    A gift registry is an elegant way of letting your friends and family  know what gifts you would like to receive from them.

    How is a registry created?

    Simple, sign in, select items from the gift gallery add them on to your registry and share with your guests. All online!

    Who should register?

    The person who desires to share his/her registry should register. In case of a wedding, normally the groom and the bride register jointly. The registry might also be opened by a friend or relative on behalf of a couple, who are celebrating an event.

    How will my friends and family members learn about my registry?

    Once you upload the email ids of your friends and family members, Hridei will send them an email linking them directly to your registry.

    What is ‘Group-gifting’?

    This feature enables you to add an expensive item which you desire.  Several invitees can come together to give you that gift.

    How does this work?

    When you create your registry, you will be asked to identify items that you wish to add to the ‘Group-gifting’ category. You will also be asked to rank them in order of priority. Only one item will be ‘live’ at any point of time. This means that at one time, the guests can contribute only to the gift item that is highest on your group gifting priority-list. Once that gift item is paid for, the next item on your priority list, goes ‘live.’ This will carry on till all items in the ‘Group-gifting’ list are completed. You can also exercise the option of having other smaller items open in the general category.

    What happens if the product remains partly unpaid?

    In ‘Group-gifting,’ sometimes it may happen that the entire amount is not paid for by guests for an item on your registry. In such a scenario, you can add the balance amount or Hridei will have a gift-certificate issued to you for the amount received so that you can buy an item of your choice from the same retailer.

    How do I decide what products should be on ‘Group-gifting”?

    Typically people add aspirational products to the ‘Group-gifting’ category. These are items that are expensive and not likely to be purchased and gifted by a single individual.

    Can I add products to my registry from other websites?

    We recommend that you add items that you access from our gallery. This has been done to ensure that you get genuine products from carefully vetted vendors. Hridei will keep adding new product categories after they have vetted the vendors.

    How will the products be delivered to me?

    The products will be delivered by courier to you in the same way as all leading e-commerce companies do currently.

    How will I know who has gifted what product?

    Hridei will provide you the identity of the person/s who gift you the products.

    Who will be responsible for the product warranties?

    Product warranties will be the responsibility of the manufacturer of the products. Hridei will not be responsible for the same.

    What happens if the event for which I have created my registry gets cancelled?

    Vendor-return policies for items which have been delivered will apply. Any credits will accrue to the benefit of the registrant who will be responsible for transferring them back to the gifter, if need be.

    Registration

    Who is the primary registrant?

    The primary registrant is the person who is celebrating the event. In some cases, a designated person who is organizing the event in honour of someone else can also be the primary registrant. Example,  the golden anniversary of grandparents.

    Who should be the co-registrant?

    The co-registrant can be your friend or a relative. In case of a wedding, the registrant can be the bride and the co-registrant can be the groom or vice-versa.

    Why is a co-registrant important?

    It is a beneficial feature of Hridei because in the case of a wedding, the groom and the bride will not be intimately familiar with the invitees from the other side.

    Do I have to register again for creating a different registry?

    No, once you have registered for the first event, you do not need to register again for the next event. You can go ahead and create your new registry for a new event. It becomes faster and easier each time you use it.

    How often can I modify information on my account?

    As many times as you desire.

    Hridei Galleria

    The price of the product will be applicable till when?

    Prices of products are generally stable. However in case of a change, the price on the date full payment is made will be considered as final. The same will be applicable for all other items in the ‘Group-gifting’ category.

    When I booked the product there was a discount on the price, but today, after sometime the discount has been withdrawn. Why?

    This has happened because this item remained unpaid during the discount period.

    For how long are the prices held constant?

    The price that prevails on the day of the final payment is the actual price.

    Gift Registry

    How many items should I have on my registry?

    The number of items in a registry will depend on how many guests/families you share the registry with. At a minimum, you should have one item per guest that you invite.

    What are the items I should have on my list?

    For a wedding, you may want to add items that you may require to set up a new home. If you already have all items required for setting up a home, you may want to add some aspirational products or experiences like a holiday or honeymoon.

    What should be the value of total gifts that I should have on my registry?

    It can be any amount. What matters is that you have gifts from all price ranges, to suit. the budgets of the various guests.

    How will I know when a guest selects and closes the transaction?

    You will see it on the registry as a closed item. You will also receive a confirmatory email stating that the item has been closed.

    Once a product has been paid for can I modify it for another product?

    No, once a product has been paid for you will not be able to modify the registry for another product.

    How do I decide how many products should be on my registry from a particular price band?

    You are the best judge in absolute terms but relatively you should consider creating five bands. The top price band should be no more than 5%, the second price band should be 10%,the third band should be 15%, the fourth price band should be 20% and the fifth band should be 50%.This is just a thumb rule, you will obviously have to decide for yourself.(superfluous, not needed).

    Should I have more of lower value items on my registry or should I have few items of higher value?

    Both. The higher value items should be classified as group gifts.

    Inviting my Family and Friends

    How do I share my registry with my family and friends?

    Once you upload the mail ids of your guests, Hridei will send the emails with the link, to your family and friends. You will have to upload the email ids on the “my guest” page of our website. In addition you can send the link through the wedding card.

    How will I know if my guest has received the mail/SMS?

    In case the email sent by us bounces back / SMS is not delivered, we will inform you. 

    Will you send a reminder to the guests if they have not visited my registry?

    Yes, we will send a reminder to your guests.

     

    Will you send a ‘thank you’ note on my behalf after the guest has paid for the product?

    Yes, we will send a ‘thank-you’ card to your guests once they have completed the transaction.

    Payment Gateway

    If my gifter cancels his payment how will the refund be routed to me?

    Gifts once given cannot be cancelled or taken back. Any customer-cancellation after the sale will be a dispute between the donor and the merchant.

    Can my guest make cash payment at the store?

    No, he/she will have to make the payment online.

    Hridei’s unqualified guarantee

    What does Hridei guarantee?

    By making products available from a curated list of partners, we ensure that the products and fulfilment services are of the highest standards.

    Does Hridei take the guarantee on the product-quality?

    No, Hridei does not take guarantee of the quality of the products.

    Will Hridei be responsible for the warranties on products?

    No, Hridei will not be responsible for the warranty. The manufacturer will be solely responsible for the warranties. Please read the warranty policy of the partner for details.

    Who do I get in touch with in case the product is damaged?

    You will have to get in touch with the partner who has delivered the product.

    Information and Tracking

    How will I know what progress is happening on my registry?

    By visiting the “registry” page, you will be able to see the progress. You can see which products have been paid for, which items are still open and also the status of the Group-gifting items.

    How will I get to know if the price of a particular product changes on my registry?

    We recommend that you periodically check the registry and visit the product page.

    If a particular item goes out of stock, how will I know about it?

    Hridei will track and provide notification.

    Who are we?

    What is Pinata?

    A corporate holding entity whose mission is that business should be fun.

    What are the values Hridei stands by?

    The Mahabharata says, “Friends are the sweetest gifts in life. When good friends give even the smallest of gifts, they become vast by the power of love. The purest gift is given from the heart to the right person, at the right time, at the right place.” At Hridei, we celebrate life’s gifts of relationships.

     

  • How do I find a registry?

    You can click on the link in the invitation mail sent to you by your relative/friend.

    Is my personal information safe?

    Yes, it is completely safe. Hridei will not share any personal information with a third party.

    Is my credit card information secure?

    Hridei does not store any information about your debit/credit card. Hridei has tied up with companies who follow international and national practices on keeping the information secure.

    Who will be responsible for the warranties on the products?

    Hridei will not be responsible for the warranty. The manufacturer or service provider will be solely responsible for the warranties. Please read the warranty policy of the partner for details.

    How will the gift-receiver know how much I have contributed to the ‘Group-gift’?

    Hridei will provide the details to the gift-receiver.

    How will I know whether the product has been delivered?

    You will get an email or SMS message from the company whose product/service you have gifted.

    Can I cancel my order after I have made the payment?

    This will depend on the company whose product/service you have gifted. Please read their cancellation policy on their website.